Details rarely matter much. Care less about them.

Honesty is an investment.

Your job as the chief is to design an experience which is as engaging as possible... which simply means "help them learn something new, apply it to a challenge, make progress, and contribute something back". Lather, rinse, repeat.

At this time of great challenges, I want to give away something significant.

So there you have it. This is my year of RHYTHM.

Given that you’ve just delivered the best possible result in your role, and contributed to your team winning the greatest possible prize, of course nearly every one of your supporters would approve.

Do something which is a tiny bit courageous today. And tomorrow. It’ll have the biggest impact. 

Then, when you have an important presentation coming up, you can quickly review all the pink sheets tagged with the topic you'll be presenting. It will make a huge difference to your ability to think on your feet under the pressure of a live audience, and deliver a presentation which is rich, interesting, and organic. 

Humans will, in most cases most of the time, keep doing whatever they’re doing. Maintain the status quo. Avoid difficult decisions. Resist change.

As has been very well publicised, Masters - the hardware chain recently established by Woolworths Limited - is closing down, generating losses in the order of $1B for its parent company.

Patients often feel like little more than statistics, especially if anything goes wrong. Doctors and staff often feel like little more than zombies, even when things go right.

Thankfully, not everyone is willing to accept the status quo.

Last week marked the occasion of the first Gathering of Kindness. It was an ‘unconference’ of health care administrators, doctors, nurses, medical students, patients, futurists, politicians, artists, musicians, and a ragtag assembly of other interested parties, including me.

The agenda was pretty straightforward. Bring together a diverse group of people and ask them to imagine what a kind healthcare industry might look like.

Photo credit - Cam Cope

You probably already know that there are two ways to enjoy a magic show. The first is to suspend disbelief, to sit in the audience and be amazed when the elephant disappears, or the beautiful assistant is sliced in half, or the magician steps off the platform and hovers in mid-air. It’s an enjoyable way to spend an evening, to be treated to an exciting and entertaining show.